Medical Office Manager - Lead Patient Experience

Southside Medical Center; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Southside Medical Center is seeking an experienced Office Manager to oversee back-office operations and ensure a seamless patient experience. You will lead a team of medical assistants, coordinate scheduling, and manage administrative tasks to create a welcoming environment for all patients.

Reports to the Director of Satellites and collaborates with providers to optimize patient flow while maintaining confidentiality and accurate records.

Qualifications

• Bachelor's degree preferred in business administration or related field.
• Experience in a medical office and customer service highly desirable.
• Strong leadership and supervisory skills.
• Proficiency with office software, EHR, and scheduling systems.

Responsibilities

• Greet patients and assist visitors professionally.
• Oversee back-office operations and patient flow.
• Lead and train medical assistants and staff.
• Coordinate with providers and other departments.
• Maintain confidentiality and accuracy of patient records.
• Oversee check-in/check-out and billing inquiries.
• Enforce office policies and procedures for staff.

Skills

Communication

Data entry

Articulate

Judgment

Organization

Education

Bachelor's degree in business administration

Tools

Office software

Electronic health records

Scheduling systems

Job description

Southside Medical Center is seeking an experienced Office Manager to oversee back-office operations and ensure a seamless patient experience. You will lead a team of medical assistants, coordinate scheduling, and manage administrative tasks to create a welcoming environment for all patients.

Reports to the Director of Satellites and collaborates with providers to optimize patient flow while maintaining confidentiality and accurate records.