Healthcare Front Office Manager - Lead Operations & Patient Experience

Southern Jersey Family Medical Centers, Inc.; Williamstown (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

Southern Jersey Family Medical Centers, Inc. is seeking a Front Office Manager to support the Practice Manager in daily operations at our busy healthcare facility in New Jersey.

The role manages front desk staff, patient services, and coordination with billing and administration to ensure smooth patient experiences. You will monitor schedules, assist with HR tasks for front-end staff, and help drive process improvements while maintaining compliance with HIPAA and other regulations.

Qualifications

• Bachelor's degree in a healthcare setting or related field.
• At least 2 years of related work experience in a healthcare setting.
• Previous management experience required.
• Valid driver's license.
• Strong computer skills.
• Bilingual Spanish/English is a plus.
• Excellent customer services and communication skills.

Responsibilities

• Provide leadership to front office staff reflecting the organization's mission and philosophy.
• Oversee daily administrative operations and assist with process improvements.
• Assist COO and Practice Manager in planning, staffing and controlling front-end operations.
• Prepare reports for the COO and Practice Manager accurately and timely.
• Manage billing information flow to the corporate office and ensure compliance with contracts.

Skills

Front office leadership

Staff supervision

Billing coordination

Healthcare compliance

Bilingual

Customer service

Communication skills

HR support

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Southern Jersey Family Medical Centers, Inc. is seeking a Front Office Manager to support the Practice Manager in daily operations at our busy healthcare facility in New Jersey.

The role manages front desk staff, patient services, and coordination with billing and administration to ensure smooth patient experiences. You will monitor schedules, assist with HR tasks for front-end staff, and help drive process improvements while maintaining compliance with HIPAA and other regulations.