Gastro Front Desk Pro | Day Shift, Growth

Trinity Health Of New England; Waterbury (CT); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan with employer match

Paid time off

Tuition reimbursement

Life insurance

Well-being program

Job summary

Trinity Health Of New England is seeking a Business Services Representative for its Gastroenterology outpatient office in Connecticut. You will be the welcoming first face and voice for patients, handling front desk duties, insurance verification, registrations, and copay collection.

You will support clinical staff with pre-certifications, prior authorizations, referrals, chart prep, and fax handling. The role emphasizes a warm, organized environment and excellent patient care, with day shift

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or billing department preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in Windows and Microsoft Office; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner using appropriate scripting.
• Processes calls to transfer patients to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.

Skills

Customer service

Phone etiquette

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Trinity Health Of New England is seeking a Business Services Representative for its Gastroenterology outpatient office in Connecticut. You will be the welcoming first face and voice for patients, handling front desk duties, insurance verification, registrations, and copay collection.

You will support clinical staff with pre-certifications, prior authorizations, referrals, chart prep, and fax handling. The role emphasizes a warm, organized environment and excellent patient care, with day shift