Medical Office Front Desk Specialist

Advanced Pain Care, Inc.; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Advanced Pain Care, Inc. is seeking a front desk associate to be the first contact for patients entering the medical office. The role requires greeting patients, scheduling appointments, collecting co-pays, and entering data while maintaining HIPAA compliance.

Travel to APC locations may be required, with mileage reimbursement provided. The position demands strong customer service, medical terminology knowledge, and the ability to multitask in a busy environment.

Qualifications

• Education: High school diploma or GED.
• Experience: Prior office administration work; Medical Assistant experience preferred.
• Knowledge: Medical terminology and basic computer skills.

Responsibilities

• Greet and direct patients and visitors.
• Schedule appointments and manage front desk flow.
• Verify/collect patient demographics and insurance information.
• Input data into the computer and maintain accurate records.
• Collect and post payments, balance daily batches for Billing.
• Maintain front desk area and readiness for daily operations.
• Answer phones professionally and courteously.
• Protect patient privacy per HIPAA guidelines.

Skills

Verbal/written communication

Customer service

Phone etiquette

Data entry

Medical terminology

Organization

Education

High school diploma or GED

Tools

Office equipment

Job description

Advanced Pain Care, Inc. is seeking a front desk associate to be the first contact for patients entering the medical office. The role requires greeting patients, scheduling appointments, collecting co-pays, and entering data while maintaining HIPAA compliance.

Travel to APC locations may be required, with mileage reimbursement provided. The position demands strong customer service, medical terminology knowledge, and the ability to multitask in a busy environment.