Patient Experience Front Desk Coordinator

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision benefits

Disability insurance

FSAs

Retirement plan

Paid time off

Holidays

Employee discounts

Job summary

UT Health San Antonio in San Antonio, TX, is seeking a Front Office Clerk to provide essential clinic support, check-in patients, register them, collect copays, and answer phones. The role requires coordinating with Benefit Coordinators on new insurance and communicating with providers about patient arrivals.

The position involves preparing charts, obtaining medical records, creating and following up on appointments, and monitoring patient flow to keep families informed of waiting times.

Qualifications

• Demonstrates ability to support UT Health mission and patient promise.
• Analytical thinking to handle scheduling constraints and emergent requirements.
• Proficient with Microsoft Office and databases.

Responsibilities

• Front office duties: check-in patients, collect forms, answer phones.
• Register patients and verify registration.
• Coordinate with Benefit Coordinators on new insurance.
• Communicate with providers about patient arrivals.
• Prepare charts and request medical records from outside providers.
• Schedule appointments and manage referrals and authorizations.
• Monitor patient flow and waiting times.

Skills

Communication skills

Microsoft Office

Analytical thinking

Creativity

Education

High school diploma or GED

Job description

UT Health San Antonio in San Antonio, TX, is seeking a Front Office Clerk to provide essential clinic support, check-in patients, register them, collect copays, and answer phones. The role requires coordinating with Benefit Coordinators on new insurance and communicating with providers about patient arrivals.

The position involves preparing charts, obtaining medical records, creating and following up on appointments, and monitoring patient flow to keep families informed of waiting times.