Medical Office Front Desk & Scheduling Specialist

Reid Health; Northern (KY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Reid Medical Associates is seeking an Office Assistant to perform front office duties in a busy clinic. Responsibilities include answering phones, scheduling appointments, and managing patient check-in/check-out while maintaining accurate records.

Under supervision, you will greet patients, collect co-pays, verify insurance information, and update charts in EPIC. This role requires confidentiality and strong customer service skills.

Qualifications

• Six months of clerical experience preferred.
• Knowledge of medical terminology is a plus.
• High school diploma or GED required.

Responsibilities

• Answer and triage incoming calls and take messages.
• Schedule patient appointments based on urgency and exam time.
• Check-in and check-out patients and collect co-payments.
• Verify patient and insurance information in EPIC and update records.
• Balance cash drawer and assist with billing questions as needed.

Skills

Phone etiquette

Interpersonal skills

Attention to detail

Medical terminology

Education

High School Graduate or GED equivalent

Tools

EPIC

Job description

Reid Medical Associates is seeking an Office Assistant to perform front office duties in a busy clinic. Responsibilities include answering phones, scheduling appointments, and managing patient check-in/check-out while maintaining accurate records.

Under supervision, you will greet patients, collect co-pays, verify insurance information, and update charts in EPIC. This role requires confidentiality and strong customer service skills.