Office Assistant

Reid Health; Northern (KY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Reid Medical Associates is seeking an Office Assistant to perform front office duties in a busy clinic. Responsibilities include answering phones, scheduling appointments, and managing patient check-in/check-out while maintaining accurate records.

Under supervision, you will greet patients, collect co-pays, verify insurance information, and update charts in EPIC. This role requires confidentiality and strong customer service skills.

Qualifications

• Six months of clerical experience preferred.
• Knowledge of medical terminology is a plus.
• High school diploma or GED required.

Responsibilities

• Answer and triage incoming calls and take messages.
• Schedule patient appointments based on urgency and exam time.
• Check-in and check-out patients and collect co-payments.
• Verify patient and insurance information in EPIC and update records.
• Balance cash drawer and assist with billing questions as needed.

Skills

Phone etiquette

Interpersonal skills

Attention to detail

Medical terminology

Education

High School Graduate or GED equivalent

Tools

EPIC

Job description

## Office AssistantApply: Reid Medical Associates: Full time: Posted Today: JR2700Office Assistant6010 RHPA- Reid Medical Associates**Schedule:** Day Shift. 40 hours weekly. 8:00am – 5:00pm Type additional details specific to position and/or department. **About the Position** Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient. **Overview of Responsibilities*** Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.* Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.* Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.* Greets patients as they arrive.* Collects patient co-payments.* Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.* Updates chart with copies of current insurance card and patient registration forms.* Prepares new patient charts as appropriate.* Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.* Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.* Keep patients informed of delays and explain alternatives when possible.* Coordinate the business schedule and office schedule for the Provider(s).* Check out patient by collecting any additional payment due for services rendered if applicable.* Enter CPT and ICD 10 codes, when appropriate.* Record and post charges and payments daily, when appropriate.* Balance cash drawer and prepare deposit for Practice Manager to take to bank.* Assist patient with billing questions as capable and refer complex problems to the Practice Manager.* Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.* Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.* Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.* Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.* Follows up with patients that canceled/no showed their appointment.* Monitors patient portal, Payor Coverage Portal, and e-mails daily.This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. **Education & Experience*** Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.* Required Education: High School Graduate or GED equivalent.Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.