Medical Front Desk & Scheduling Coordinator

Reid Health; Richmond (IN); On-site; USD 13,000 - 17,000; Full time

Job summary

Reid Health in Richmond, IN is seeking an Office Assistant to handle front desk duties in the diabetes and nutrition area. Responsibilities include answering phones, scheduling, check-in/out, and maintaining patient records in EPIC.

The role emphasizes accuracy with insurance verification, CPT/ICD-10 coding, collecting co-pays, and coordinating the provider schedule with a patient-centered approach. High school diploma required; six months clerical experience preferred.

Qualifications

• Six months of clerical experience and basic understanding of health insurance.
• Previous work in a provider office or medical setting.
• Knowledge of medical terminology.

Responsibilities

• Answer and triage incoming calls; take messages; schedule appointments.
• Maintain appointment schedules based on urgency and exam time.
• Verify patient and insurance information; update in EPIC.
• Greet patients; collect co-payments.
• Prepare new patient charts and process medical records requests.
• Enter CPT/ICD-10 codes and post charges/payments.
• Balance cash drawer and assist with billing questions.
• Follow confidentiality, safety, and Reid Health standards.

Skills

Clerical skills

Medical terminology

Insurance knowledge

Phone etiquette

Education

High School Diploma/GED

Tools

EPIC EMR

Document management systems

Job description

Reid Health in Richmond, IN is seeking an Office Assistant to handle front desk duties in the diabetes and nutrition area. Responsibilities include answering phones, scheduling, check-in/out, and maintaining patient records in EPIC.

The role emphasizes accuracy with insurance verification, CPT/ICD-10 coding, collecting co-pays, and coordinating the provider schedule with a patient-centered approach. High school diploma required; six months clerical experience preferred.