Medical Office Front Desk & Scheduling Specialist

SMG Brand; Knoxville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

STD

LTD

Life Insurance

401K

Job summary

Fountain City Family Physicians, a division of Summit Medical Group, seeks a Multi-Duty Receptionist to join their on-site Knoxville team. You will greet patients, answer calls, check-in and register, collect copays, and coordinate scheduling and referrals with courtesy and professionalism.

The ideal candidate is customer-service oriented, with excellent communication, time management, and teamwork skills. A high school diploma is required, and prior medical office experience is preferred.

Qualifications

• High School Diploma or equivalent.
• One year medical office experience preferred.
• Strong communication, detail orientation, time management, and organization.
• Equal Opportunity Employer notice.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates necessary information in the medical records/database, performs registration, and collects copays and balances due.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time; notifies supervisor 2 weeks in advance for time off.
• Cooperates and helps coworkers; contributes to team success.
• Attends meetings as required.
• Maintains confidentiality; follows policy.
• Participates in Quality Improvement activities; helps improve site performance.
• Performs related work as assigned.

Skills

Communication

Attention to detail

Time management

Organization

Active listening

Collaboration

Team-first mindset

Customer service

Humility/People skills

Education

High School Diploma

Tools

EMR software

Job description

Fountain City Family Physicians, a division of Summit Medical Group, seeks a Multi-Duty Receptionist to join their on-site Knoxville team. You will greet patients, answer calls, check-in and register, collect copays, and coordinate scheduling and referrals with courtesy and professionalism.

The ideal candidate is customer-service oriented, with excellent communication, time management, and teamwork skills. A high school diploma is required, and prior medical office experience is preferred.