Medical Office Front Desk & Scheduling Specialist

Hackensack Meridian Health; Eatontown (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist in New Jersey to support outpatient front desk operations. You will manage check-in/check-out, collect balances, verify insurance, and enter patient data into EMR while providing excellent patient service.

The role requires strong communication, multitasking ability, and reliability. Travel to other locations may be required; a high standard of confidentiality is essential, with comprehensive benefits offered.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 1+ years experience in public/customer service.
• Proficient with MS Office and Google Suite.

Responsibilities

• Promotes patient satisfaction with friendly interactions and prompt greetings.
• Manages patient check-in/check-out, collects copays, verifies insurance, and accurate EMR data entry.
• Supports scheduling, referrals, and reconciling registration errors in EMR.
• Handles communications via EMR, phone, email, and other channels; escalates issues as needed.
• Distributes mail and prepares documents; maintains patient confidentiality.
• Prioritizes tasks to deliver high-quality patient care and follow up as required.
• May assist with procedure prep and patient instructions.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Professional demeanor

Education

High School Diploma or GED

Associate Degree

Tools

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist in New Jersey to support outpatient front desk operations. You will manage check-in/check-out, collect balances, verify insurance, and enter patient data into EMR while providing excellent patient service.

The role requires strong communication, multitasking ability, and reliability. Travel to other locations may be required; a high standard of confidentiality is essential, with comprehensive benefits offered.