Medical Office Front Desk & Patient Services Coordinator

IRMC; Indiana, Marion Center (PA, PA); On-site; USD 32,000 - 42,000; Full time

Job summary

IRMC Physician Group is seeking a dedicated Office Assistant to greet patients, register visitors, and manage front desk operations. You will verify insurance, schedule appointments, collect payments, and maintain accurate records with strict HIPAA compliance.

The role supports clinical staff across locations, requiring strong customer service and computer skills, a high school diploma, and preferred medical office experience.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school graduate or equivalent required.
• Completion of a recognized medical secretarial program preferred.
• Basic understanding of medical terms and confidentiality laws.

Responsibilities

• Greet and register patients and visitors.
• Process patient registration forms and verify information.
• Collect payments and provide receipts.
• Review insurance eligibility and obtain prior authorizations as needed.
• Schedule appointments and manage reminders.
• Handle front desk communications and direct calls.
• Maintain front desk area and waiting room in a neat, organized state.
• Ensure HIPAA compliance in all interactions.

Skills

Customer service

Front desk

Education

High school diploma

Medical secretarial program

Tools

Cerner

Computer systems

Job description

IRMC Physician Group is seeking a dedicated Office Assistant to greet patients, register visitors, and manage front desk operations. You will verify insurance, schedule appointments, collect payments, and maintain accurate records with strict HIPAA compliance.

The role supports clinical staff across locations, requiring strong customer service and computer skills, a high school diploma, and preferred medical office experience.