Office Assistant - IRMC Physician Group - (Full Time, Part Time, Casual)

IRMC; Indiana, Marion Center (PA, PA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

IRMC Physician Group is seeking a dedicated Office Assistant to greet patients, register visitors, and manage front desk operations. You will verify insurance, schedule appointments, collect payments, and maintain accurate records with strict HIPAA compliance.

The role supports clinical staff across locations, requiring strong customer service and computer skills, a high school diploma, and preferred medical office experience.

Qualifications

• 2 years of medical office or customer service experience preferred.
• High school graduate or equivalent required.
• Completion of a recognized medical secretarial program preferred.
• Basic understanding of medical terms and confidentiality laws.

Responsabilités

• Greet and register patients and visitors.
• Process patient registration forms and verify information.
• Collect payments and provide receipts.
• Review insurance eligibility and obtain prior authorizations as needed.
• Schedule appointments and manage reminders.
• Handle front desk communications and direct calls.
• Maintain front desk area and waiting room in a neat, organized state.
• Ensure HIPAA compliance in all interactions.

Connaissances

Customer service

Front desk

Formation

High school diploma

Medical secretarial program

Outils

Cerner

Computer systems

Description du poste

Office Assistant - IRMC Physician Group - (Full Time, Part Time, Casual)

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Qualifications

Experience and Education . 2 years of medical office or customer service experience preferred. High school graduate or equivalent required. Completion of a recognized medical secretarial program preferred.

Knowledge Of : Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.

Ability To : Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.