Medical Office Front Desk Coordinator

Riverside Health; Gloucester Point (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Gloucester, Virginia, is seeking a front desk/medical office clerk to manage patient registration, check-in/out, and payments, while coordinating appointments and printing visit documents. You will greet patients, answer multi-line phones, and help with referrals and insurance authorizations.

Responsibilities include maintaining accurate demographics, assisting with scheduling, and contributing to a clean reception area. Prior experience in a medical office is preferred.

Qualifications

• High School Diploma or GED (Required)
• 1 year Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Education

High School Diploma or GED

Job description

Riverside Health in Gloucester, Virginia, is seeking a front desk/medical office clerk to manage patient registration, check-in/out, and payments, while coordinating appointments and printing visit documents. You will greet patients, answer multi-line phones, and help with referrals and insurance authorizations.

Responsibilities include maintaining accurate demographics, assisting with scheduling, and contributing to a clean reception area. Prior experience in a medical office is preferred.