Office Assistant - Gloucester Orthopedic Specialists

101 Riverside Hospital, Inc.; United States; On-site; USD 2,314,000 - 3,007,000; Full time

Job summary

Riverside Health is seeking a friendly medical office receptionist in Gloucester, VA. You will handle patient check-ins/outs, verify insurance, and maintain accurate demographics in the registration system.

You’ll greet patients, answer multi-line phones, and manage appointment scheduling with attention to detail and patient care. The role emphasizes customer service and efficient workflow, with opportunities to support other practices in the region as needed.

Qualifications

• Education: High School Diploma or GED.
• 1 year medical office experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Ensure patient check-in and check-out are completed accurately and promptly.
• Verify insurance eligibility for patients.
• Maintain patient registration demographics in the registration software.
• Greet patients and handle multi-line phone calls professionally.
• Schedule and reschedule appointments as needed.
• Create and schedule referrals and provide necessary information to patients.

Skills

Customer service

Communication

Phone etiquette

Insurance verification

Data entry

Scheduling

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Gloucester, Virginia Hiring Range $16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
• Greeting patients while answering multi-phone lines
• Scheduling/rescheduling appointments
• Creating/scheduling referrals
• Completing chart prep and providing information to and for the patients

May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation.
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Qualifications

Education High School Diploma or GED

Minimum (Required) Experience 1 year Medical Office experience (Preferred)

Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.