Office Assistant - Gloucester Orthopedic Specialists

Riverside Medical Group - Middle Peninsula - Physician Specialists; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Medical Group - Middle Peninsula - Physician Specialists is looking for a friendly receptionist to manage front-desk operations at our Gloucester-based clinic. You will verify eligibility, register new patients, and coordinate appointments while providing exceptional service to patients and staff.

The role requires a High School diploma or GED and ideally 1 year of medical office experience. A professional, courteous demeanor and strong telephone etiquette are essential in this on-site

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and update patient demographics.
• Greet patients with courtesy and answer multi-line phone system.
• Schedule/reschedule appointments and create referrals as needed.
• Prepare chart packets and other visit-related documents.
• Assist patients with payments and explain billing information.
• Maintain referrals and insurance authorizations as required.
• Support regional practices as needed.

Skills

Customer service

Phone etiquette

Multiline phone handling

Registration & scheduling

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Gloucester, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.QualificationsEducationHigh School Diploma or GED, Minimum (Required)Experience1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.