Medical Office Concierge & Scheduling Specialist

Riverside Medical Group - Middle Peninsula - Physician Specialists; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Medical Group - Middle Peninsula - Physician Specialists is looking for a friendly receptionist to manage front-desk operations at our Gloucester-based clinic. You will verify eligibility, register new patients, and coordinate appointments while providing exceptional service to patients and staff.

The role requires a High School diploma or GED and ideally 1 year of medical office experience. A professional, courteous demeanor and strong telephone etiquette are essential in this on-site

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.

Responsibilities

• Check in and check out patients in a timely manner.
• Verify insurance eligibility and update patient demographics.
• Greet patients with courtesy and answer multi-line phone system.
• Schedule/reschedule appointments and create referrals as needed.
• Prepare chart packets and other visit-related documents.
• Assist patients with payments and explain billing information.
• Maintain referrals and insurance authorizations as required.
• Support regional practices as needed.

Skills

Customer service

Phone etiquette

Multiline phone handling

Registration & scheduling

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Medical Group - Middle Peninsula - Physician Specialists is looking for a friendly receptionist to manage front-desk operations at our Gloucester-based clinic. You will verify eligibility, register new patients, and coordinate appointments while providing exceptional service to patients and staff.

The role requires a High School diploma or GED and ideally 1 year of medical office experience. A professional, courteous demeanor and strong telephone etiquette are essential in this on-site