Office Assistant - Gloucester Orthopedic Specialists

rivhs; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Gloucester, VA is seeking a friendly Medical Office Receptionist to check in/check out patients, verify insurance, register patient demographics, and handle multi-line phone calls. You will schedule and reschedule appointments, create referrals, and assist with chart prep to support smooth patient flow.

Responsibilities include collecting payments, updating the daily schedule, and ensuring accurate information across the registration software.

Qualifications

• High School Diploma or GED is required.
• 1 year medical office experience preferred.
• Experience with patient registration and scheduling is a plus.

Responsibilities

• Check in/check out patients and verify insurance.
• Enter/update patient demographics in registration software.
• Greet patients, answer multi-line phone calls and schedule appointments.

Skills

Customer service

Phone etiquette

Cash handling

Data entry

Scheduling

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Gloucester, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service.

Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information.

Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service.

Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

High School Diploma or GED, Minimum (Required)

Experience

1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.