Patient Experience Lead - Front Desk & Office Ops

Riverside Health; Newport News (VA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Riverside Health in Newport News, Virginia, is seeking a receptionist to ensure accurate patient registration, insurance validation, and efficient front-desk operations. The role supports physicians by maintaining schedules, preparing visit documents, and handling referrals with a patient-centered approach.

Ideal candidates will have at least 1 year in a medical office, with preferred coding and insurance experience.

Qualifications

• High School Diploma or GED is required.
• 1 year Medical Office experience is required.
• 1 year Coding experience is preferred.
• 1 year Insurance experience is preferred.

Responsibilities

• Ensures patient registration and demographics are accurate and updated.
• Monitors and manages daily schedule; schedules/reschedules appointments as needed.
• Obtains referrals and insurance information.
• Prepares charts and prints visit summaries and receipts.
• Greets all participants with a warm welcome and professional demeanor.
• Performs check-in and updates demographics in a timely manner.
• Uses clear telephone communication with a four-part greeting and quick response time.

Education

High School Diploma or GED

Job description

Riverside Health in Newport News, Virginia, is seeking a receptionist to ensure accurate patient registration, insurance validation, and efficient front-desk operations. The role supports physicians by maintaining schedules, preparing visit documents, and handling referrals with a patient-centered approach.

Ideal candidates will have at least 1 year in a medical office, with preferred coding and insurance experience.