Front Desk Receptionist Full-Time

Silver Pine Medical Group; Macomb Township, Chesterfield Charter Township, Shelby Township (MI, MI, MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Silver Pine Medical Group is seeking a Front Desk Receptionist to support day-to-day administrative tasks in a busy Shelby Township medical office. Responsibilities include greeting patients, phones, data entry, and processing payments.

Ideal candidates will have strong customer service skills, familiarity with medical terminology, and the ability to work calmly under pressure while maintaining confidentiality and professionalism.

Qualifications

• Experience in customer service or reception in a medical setting is preferred.
• Strong knowledge of administrative policies, procedures, and patient records.
• Ability to handle high volume calls with tact and diplomacy.
• Proficient with Microsoft Word, Excel, and data entry.

Responsibilities

• Greet and assist patients and visitors professionally and route to appropriate staff.
• Answer and manage a multi-line phone system, direct calls or take messages.
• Direct patients to waiting areas and help manage appointment flow.
• Explain financial requirements and collect copays as needed.
• Maintain reception area and office files in an organized, clean state.

Skills

Customer service

Verbal communication

Written communication

Typing 40 WPM

Calm under pressure

Phone system

Data entry

Confidentiality

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Practice management software

Job description

Job DetailsJob Location: Silver Pine Medical Group PLC - SHELBY - Shelby Township, MI 48316Salary Range: $17.20 - $25.00 HourlyJob Title: Front Desk Receptionist

Job Summary

This position is responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.

Job Responsibilities/Tasks

• Welcomes patients/visitors of the practice in a hospitable manner, determines the reason of visit and appropriately directs them to the necessary person(s) or department(s).
• Timely answers telephone calls and communicates in a professional manner to callers. Routes calls appropriately, and offers callers voicemail, paging, and/or redirection as needed.
• Directs patients/visitors to designated waiting areas.
• Facilitates patient flow and promptly communicates any delays with appointments, patients, and/or clinical staff.
• Explains, in detail, any financial requirements to patients/visitors/responsible parties and effectively collects copays as required.
• Adheres to all practice policies and procedures regarding safety and security and upholds confidentiality of sensitive information such as computer passwords and keyless entry codes.
• Responsible for maintaining the reception/patient waiting areas and office files in an organized and cleanly manner.

Required Skills/Abilities

• Strong knowledge of administrative policies, procedures, claims processing, and the preparation of patient charts.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to utilize a multi-line phone system, including transferring calls and paging.
• Ability to demonstrate a high-degree of tact and diplomacy while multi-tasking and handling a high volume of patients/calls.
• Ability to type a minimum of 40 WPM
• Ability to remain calm and excel when under pressure with minimal supervision
• Ability to think quickly and problem solve when issues arise
• Ability to competently handle upset patients/disputes over the phone while patiently working with them to resolve their concerns.
• Skills in practice management software and Microsoft Office software such as Word, Excel, etc.

Qualifications

• Education: High School Diploma or Equivalent

Experience

• At least one year of experience in customer service or reception
• Preferably in a medical office setting

Disclaimer

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Work Environment

Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.