Patient Appointment Coordinator

Silver Pine Medical Group; Sterling Heights (MI); On-site; USD 23,000 - 34,000; Full time

Job summary

Silver Pine Medical Group seeks a Patient Appointment Scheduler to manage appointments in a fast-paced medical office. You will greet callers, gather necessary information, and route requests to the appropriate provider, ensuring accurate data entry and courteous service.

The role requires at least a high school diploma, familiarity with scheduling systems, and the ability to multitask in a busy clinic. Previous healthcare experience is preferred, and knowledge of insurance plans is a plus.

Qualifications

• Experience with medical appointment scheduling in a clinic or call center.
• Familiarity with medical terminology and insurance basics.
• Strong customer service and communication skills.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Answer calls and emails to schedule patient appointments.
• Schedule new and established patients by phone, prioritizing needs.
• Maintain accurate scheduling records and update master schedule.
• Coordinate with physicians and staff to ensure availability.
• Attach insurance information to patient records as needed.

Skills

Appointment scheduling

Customer service

Communication

Multi-tasking

Education

High School Diploma or Equivalent

Associates Degree

Tools

Scheduling software

Word processing

Job description

Silver Pine Medical Group seeks a Patient Appointment Scheduler to manage appointments in a fast-paced medical office. You will greet callers, gather necessary information, and route requests to the appropriate provider, ensuring accurate data entry and courteous service.

The role requires at least a high school diploma, familiarity with scheduling systems, and the ability to multitask in a busy clinic. Previous healthcare experience is preferred, and knowledge of insurance plans is a plus.