Patient Experience & Office Coordinator

Mary Washington Healthcare; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking an organized front desk coordinator to support patient registration and revenue cycle activities. The role emphasizes accurate data entry, insurance verification, and timely communication with patients and clinical staff.

Responsibilities include scheduling, payment collection, and maintaining a welcoming reception area while ensuring compliance with EHR systems and office policies.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls.
• When appropriate, takes messages and delivers/communicates in a timely manner.
• Triages calls to ensure timely and appropriate response.
• Checks voicemail messages consistently throughout the day.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner.
• Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Reviews patient accounts for outstanding balances.
• Collects co-payments, deductibles and outstanding patient balances at the time of service.
• Posts payments in PMIS.
• Reconciles records and receipts with payments collected at the end of each shift.
• Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedules follow up appointments, diagnostic testing and other services for patients as required.
• Ensures all services are authorized and necessary referrals are active as required.
• Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
• Performs other duties as assigned.

Skills

Medical office experience

Customer service

Multi-tasking

Professional communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an organized front desk coordinator to support patient registration and revenue cycle activities. The role emphasizes accurate data entry, insurance verification, and timely communication with patients and clinical staff.

Responsibilities include scheduling, payment collection, and maintaining a welcoming reception area while ensuring compliance with EHR systems and office policies.