Medical Office Coordinator

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 28,000 - 40,000; Full time

Job summary

Johns Hopkins Medicine seeks an administrative support professional to join Johns Hopkins Intrastaff for flexible temporary assignments.

You will support orthopedic surgery clinics, manage schedules, maintain Epic EMR charts, and coordinate patient care with physicians and staff. Strong MS Office skills and healthcare terminology knowledge are essential.

Qualifications

• High School diploma or GED required; two years of college or medical training preferred.
• Three years of work experience in a service-oriented setting; five years preferred.
• EPIC required after training; experience in a medical office is preferred.
• Knowledge of Microsoft Office applications and general computer skills.
• Familiarity with medical terminology and medical insurance concepts.

Responsibilities

• Provide administrative support to the orthopedic surgery practice (1 surgeon and 1 AP).
• Schedule follow-up patients and coordinate surgeries; fill posting sheets and send to central posting.
• Maintain patient charts in Epic EMR with lab/test results and related documents.
• Review upcoming clinic schedules; identify issues and propose solutions.
• Triaging urgent appointment requests and taking appropriate action.
• Communicate with patients and physicians professionally and confidentially.

Skills

Administrative support

Customer service

Microsoft Office

EPIC EMR

Medical terminology

Self-direction

Teamwork

Education

High School diploma or GED

Two years of college or medical training

Tools

Epic EMR

Microsoft Office Suite

Job description

Overview and Responsibilities

Johns Hopkins Intrastaff connects professionals with flexible temporary opportunities across clinical, allied health, administrative, IT, and other fields. With full-time, part-time, per diem, and long-term assignments, you can enjoy the flexibility of temporary work while benefiting from the support and resources of a world-renowned health system.

Location: 601 N. Caroline Street (Outpatient Center)

Hours: Monday-Friday 8a-4:30p

Pay rate: $25 per hour

Responsibilities

Regular performance of activities required to administratively support the clinical practices of multiple physicians, including:

Provide administrative support to the orthopedic surgery practice (1 surgeon and 1 advanced practice provider).

Scheduling follow-up patients and coordinating surgeries, filling out positing sheets and send to central posting, sending surgical packets to patients, follow up with patients on care coordination.

Preparing per physician-specific standards for each clinic session by maintaining patients' charts in the Epic Electronic Medical Record with relevant information such as lab results, test results, letters, memo and related medical documents. Obtaining relevant clinical information from other providers.

Proactively reviewing the physician's upcoming clinic schedules to identify potential issues, propose solutions, and fill vacant slots.

Identifying and triaging requests for urgent appointments and taking the appropriate action to resolve issues

Responding to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.

Obtaining and communicating patient personal health information in a legally compliant and highly confidential manner.

Scheduling make-up clinic sessions as needed and coordinate exam room availability with key stakeholders

Complete requests for filing, faxing, scanning, copying, answering phones, sorting mail, data entry, and other errands in a timely, accurate, and collegial manner.

Managing tasks such as accessing e-mail, electronic calendars, the Epic electronic medical record, and other clinical information systems / office support software.

Carries out duties and responsibilities with limited supervision.

Makes decisions and establishes work priorities on essentially procedure-oriented operations.

Qualifications

High School diploma or GED required. Prefer two years of college or medical training.

Three years of work experience required in a similar service-oriented industry; five years of related experience preferred. Additional education may be substituted for up to one year of experience.

EPIC required after training.

Experience in a medical office setting strongly preferred.

Intermediate computer and proof reading skills required.

Knowledge of Microsoft Office applications required. Training will be provided for Hopkins clinical information systems, and proficiency must be achieved and maintained.

Knowledge of general medical terminology.

Knowledge of medical insurance coverage.

Demonstrated ability for self-direction, initiation, and handling of multiple tasks required.

Demonstrated ability to work independently and as part of a team required.

Demonstrated customer service skills required.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirvative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.