Patient Service Coordinator (SOM General Administration, Ambulatory Services)

Johns Hopkins University; Baltimore (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator for the Pediatric Ambulatory Services team to deliver courteous, confidential assistance to patients ensuring a positive experience at Johns Hopkins Pediatric Specialty Network clinics. Responsibilities include scheduling, pre-registration, check-in/out, and coordinating with multiple departments across the network to support patient care.

The role requires a high school diploma, at least one year of customer service experience,

Qualifications

• High school diploma or graduation equivalence.
• One year work experience in customer service required.
• Meditech certification must be completed within 2 to 3 weeks of employment.
• Certification in appropriate skill groups must be obtained during introductory period.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Responsibilities

• Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.
• Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider.
• Scan all lab results, imaging report, in clinic testing results and EKG’s into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resources for testing upon request.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Print After Visit summaries and referrals for other services upon request.
• Assist patients or family members in the completion of forms including, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms.
• Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient.
• Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care.
• Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems.
• Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patient chart as appropriate
• Prepare and print daily schedules and labels by department as needed.
• Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regarding computers and software.
• Work with building management, if applicable, regarding issues with space and environment.
• Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility.
• Clean/Sanitize waiting room furniture at end of day.
• Inform patient of possible survey and encourage to complete.
• Complete/perform any and all other duties as assigned.
• Other duties may be assigned, not listed on a temporary or full-time basis and as the needs arise.

Skills

Customer service

Medical terminology

Basic computer skills

Education

High school diploma or GED

Tools

Meditech certification

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

School of Medicine Pediatric Ambulatory Services is seeking a Patient Service Coordinator to offer friendly,courteous, and confidential assistance to every patient to ensurethat the patients and families have a positive experience whileseeking care at all Johns Hopkins Pediatric Specialty Networkclinics. Maintain accurate information on each patient bothgeographical and clinical to facilitate the patient encounter. Useautomated systems to expedite patient scheduling, pre-registration,check-in, rooming, and check-out. Display responsible behaviors,communicate effectively and courteously to others and function as amember of the healthcare team. Work with others across the networkin a team environment. Reports to the Network Supervisors andAmbulatory Service Manager who are responsible foradministrative/clinical supervision, staff development, orientationto the areas of policy and procedures.

Specific Duties & Responsibilities

• Verify and correct any missing or incorrect registrationinformation including but not limited to address change, primaryphone number update, insurance change, guarantor information,primary contact information, primary care provider.
• Collect time of service payments, issue receipts, andelectronically close out cash drawer in electronic system at end ofday.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billingconcerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts,and other needed information for day of appointment, stressingimportance of receiving timely due to patient being in office withprovider.
• Scan all lab results, imaging report, in clinic testing resultsand EKG’s into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resourcesfor testing upon request
• Relay information to patients regarding preparation forlaboratory tests and examinations.
• Print After Visit summaries and referrals for other servicesupon request.
• Assist patients or family members in the completion of forms toinclude, but not limited to Medical Information Releases, providerinformation on FMLA and School Medication Administrationforms.
• If a patient is being sent directly to hospital print patientdemographics to send with patient and or transport as needed.
• Based on provider preference phone patients to checkavailability to adjust appointment time, earlier/later to closegaps in provider schedule if acceptable to patient.
• Coordinate visits either within the department or betweenseveral departments, based on provider instructions, to ensureproper and complete care.
• Schedule patients for medical consultations across all JohnsHopkins Pediatrics to include, but not limited other network sites,and downtown based on the patient geographical location preference,using computerized systems.
• Telephone patients to obtain accurate pre-registrationinformation and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patientchart as appropriate
• Prepare and print daily schedules and labels by department asneeded.
• Maintain inventory of all office supplies, registration forms,Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regardingcomputers and software.
• Work with building management, if applicable, regarding issueswith space and environment.
• Report to Supervisor and Manager deficiencies reported duringroutine Infectious Disease and Environment of Care Rounds. Correctand close out simple deficiencies, work with buildingmanagement/maintenance to correct deficiencies perceived to betheir responsibility. At the discretion of the manager, work withlocal contractors to obtain bids for deficiency corrections notcovered by other means.
• Clean/Sanitize waiting room furniture at end of day.
• Inform patient of possible survey and encourage tocomplete.
• Complete/perform any and all other duties as assigned.
• Other duties may be assigned, not listed on a temporary orfull-time basis and as the needs arise.

Locations

• Primary location is Towson/GBMC, however, must be willing andable to travel to sister sites as needed: Annapolis, Columbia,Bethesda

Minimum Qualifications

• High school diploma or graduation equivalent
• One year work experience in customer service required.

• Certification in appropriate skill groups must be obtainedduring introductory period.

• Meditech certification must be completed within 2 to 3 weeks ofemployment.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years related work experience.
• Knowledge of medical insurance coverage.
• Medical terminology, and basic computer skills.

The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

The successful candidate(s) for this position will be subject to apre-employment background check.

Equal Opportunity Employer

Note: Job Postings are updated daily and remain online untilfilled.

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Important legal information
http://hrnt.jhu.edu/legal.cfm

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY (Commensuratew/exp.)
Employee group: Full Time
Schedule: M-F: 8:30 to 5:00
FLSA Status: Non-Exempt
Location: JH at Towson
Department name: SOM Ped General Administration
Personnel area: School of Medicine