Ambulatory Services Manager (Orthopaedic Surgery)

Johns Hopkins University; Lutherville (MD); On-site; USD 44,000 - 97,000; Full time

Job summary

Johns Hopkins University seeks an Ambulatory Services Manager to oversee day-to-day clinic operations. You will lead access, registration, and revenue-cycle processes, coordinating with physicians and staff to achieve efficient patient flow and high-quality service.

The role emphasizes regulatory compliance, patient safety, and a focus on patient experience while supporting clinic programs and the department's strategic priorities.

Qualifications

• Bachelor's Degree required.
• Four years related experience.
• Previous supervisory experience required.
• Additional education may substitute for required experience or education per policy.

Responsibilities

• Use Epic work queues, workbench, and dashboard reports to monitor workflows and staff productivity.
• Evaluate scheduling and patient registration processes; use Ambulatory Dashboard for performance.
• Develop tools/reports to track performance improvement or pilot clinic processes.
• Interpret budget reports and develop financial/operating plans as needed.
• Maintain confidential patient and staff information.
• Manage daily workflows for patient registration, check-in/out, scheduling, and financial clearance.
• Ensure staffing levels and training to promote optimal patient experience and timely access.

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

The Department of Orthopaedic Surgery is seeking an Ambulatory Services Manager who will be responsible for day-to-day clinic operations. Under the direction of the Administrator and Assistant Administrator, proactively assess and implement appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. Work collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. Report to the Clinical Department Assistant Administrator (or designee) and support the implementation or enhancement of clinic programs and services that support the department's strategic priorities.

Specific Duties & Responsibilities

Information Management

• Use work queues, workbench, and dashboard reports within Epic to monitor workflows and staff productivity.


• Participate in continued evaluation and improvement of scheduling and patient registration processes. Utilize Ambulatory Dashboard to assess clinical practice performance.


• Develop tools and reports as needed to track performance improvement activities or pilot processes in the clinic.


• Interpret budget reports and develop financial or operating plans as needed.


• Maintain confidential patient and staff information.

Safety, Service Excellence, and Quality Improvement

• Manage Service Excellence.


• Ensure employees deliver excellent customer service.


• Ensure employees treat customers (guests, patients, clinicians, and all other employees) with courtesy, respect, and caring behaviors.


• Promote a safe and secure environment; contribute to the safety and security of the Johns Hopkins environment.


• Maintain adequate staffing levels of competent staff.


• Ensure timeliness of evaluations, monitor budgeted distribution, set measurable goals for staff, and provide both positive and constructive feedback regarding successes and opportunities for growth when compared to individual goals.


• Understand and abide by policies and procedures of The Johns Hopkins Institutions.

Operations

• Develop and implement work plans and measure against established standards.


• Proactively monitor key performance indicators and make real-time adjustments to ensure goal accomplishment.


• Consistently seek to improve work processes, evaluate workflows, and improve workflow efficiencies. Interpret industry trends and analyze data.


• Monitor financial performance of area of responsibility and ensure responsible use of resources.


• Manage daily workflows for patient registration, check-in and check-out, scheduling and financial clearance.


• Ensure appropriate staffing levels and training to promote the ideal patient experience with minimal wait times and a spirit of accommodation for patients.


• Work with department leaders to ensure that clinical questionnaires and/or other physician forms are updated and managed as needed to support the operation.


• Implement proactive processes to ensure that patient registration is accurate and complete with no missing items and verified insurance.


• Ensure that Patient Access KPI targets are met and clinic capacity is efficiently managed.


• Work with the Access Leadership team to review scheduling protocols and templates to ensure that the clinic has the staffing, space, and equipment to support expected provider capacity.


• Manage revenue cycle and ensure that compliant facility charge capture and reconciliation processes are conducted daily.


• Ensure that preauthorization requirements are completed for patients having procedures or services in the clinic.


• With Nurse Manager/Leader, ensure that Joint Commission, CMS, HSCRC and other regulatory requirements are met.


• Ensure that facility and equipment are in working order for staff and providers.

Minimum Qualifications

• Bachelor's Degree required. Master's Degree in related discipline preferred.


• Four years related experience. Previous supervisory experience required.


• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Ambulatory Services Manager

Role/Level/Range: ATP/04/PC

Starting Salary Range: $44,145 - $96,760 Annually ($80,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 7:30 a.m. - 5:00 p.m

FLSA Status: Exempt

Location: JH at Greenspring Station

Department name: SOM Ortho Bay Greenspring Clinic

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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