Medical Office Coordinator

Johns Hopkins Medical Management Corporation; Baltimore (MD); On-site; USD 28,000 - 40,000; Full time

Job summary

Johns Hopkins Intrastaff connects professionals with flexible temporary opportunities across clinical, allied health, administrative, IT, and other fields. Location: 601 N. Caroline Street (Outpatient Center). Hours: Monday-Friday 8a-4:30p. Pay rate: $25 per hour.

Responsibilities include supporting the orthopedic surgery practice, scheduling follow-ups, coordinating surgeries, and maintaining patient records in Epic EMR. Strong teamwork and customer service are essential."

Qualifications

• High School diploma or GED required; two years of college or medical training preferred.
• Three years of work experience in a service-oriented industry; five years of related experience preferred; additional education may substitute for up to one year of experience.
• EPIC required after training.
• Experience in a medical office setting strongly preferred.
• Knowledge of Microsoft Office applications; Hopkins clinical information systems training will be provided; proficiency must be achieved and maintained.
• Knowledge of general medical terminology.
• Knowledge of medical insurance coverage.
• Demonstrated ability for self-direction, initiation, and handling of multiple tasks.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated customer service skills.

Responsibilities

• Provide administrative support to the orthopedic surgery practice (1 surgeon and 1 advanced practice provider).
• Schedule follow-up patients and coordinate surgeries, fill out posting sheets and send to central posting, send surgical packets to patients, follow up with patients on care coordination.
• Prepare per physician-specific standards for each clinic session by maintaining patients’ charts in the Epic EMR with relevant information (lab results, test results, letters, memo, etc.).
• Obtain relevant clinical information from other providers.
• Review upcoming clinic schedules to identify issues and propose solutions.
• Triaging urgent appointment requests and taking appropriate action to resolve issues.
• Respond to ad hoc patient inquiries professionally and communicate information to physicians.
• Handle patient health information confidentially.
• Schedule make-up clinic sessions and coordinate exam room availability.
• Complete filing, faxing, scanning, copying, phones, mail, data entry, and related errands.
• Manage emails, calendars, EMR, and other clinical/office software with limited supervision.
• Carry out duties with independence; set priorities for procedure-oriented operations.

Skills

Customer service

Independent work

Self-direction

Team collaboration

Education

High School diploma or GED

Two years of college or medical training

Tools

EPIC

Microsoft Office

Job description

Overview and Responsibilities

Johns Hopkins Intrastaff connects professionals with flexible temporary opportunities across clinical, allied health, administrative, IT, and other fields. With full-time, part-time, per diem, and long-term assignments, you can enjoy the flexibility of temporary work while benefiting from the support and resources of a world-renowned health system.

Location: 601 N. Caroline Street (Outpatient Center)

Hours: Monday-Friday 8a-4:30p

Pay rate: $25 per hour

Responsibilities

Regular performance of activities required to administratively support the clinical practices of multiple physicians, including:

Provide administrative support to the orthopedic surgery practice (1 surgeon and 1 advanced practice provider).

Scheduling follow-up patients and coordinating surgeries, filling out positing sheets and send to central posting, sending surgical packets to patients, follow up with patients on care coordination.

Preparing per physician-specific standards for each clinic session by maintaining patients’ charts in the Epic Electronic Medical Record with relevant information such as lab results, test results, letters, memo and related medical documents. Obtaining relevant clinical information from other providers.

Proactively reviewing the physician’s upcoming clinic schedules to identify potential issues, propose solutions, and fill vacant slots.

Identifying and triaging requests for urgent appointments and taking the appropriate action to resolve issues

Responding to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.

Obtaining and communicating patient personal health information in a legally compliant and highly confidential manner.

Scheduling make-up clinic sessions as needed and coordinate exam room availability with key stakeholders

Complete requests for filing, faxing, scanning, copying, answering phones, sorting mail, data entry, and other errands in a timely, accurate, and collegial manner.

Managingtasks such as accessing e‑mail, electronic calendars, the Epic electronic medical record, and other clinical information systems / office support software.

Carries out duties and responsibilities with limited supervision.

Makes decisions and establishes work priorities on essentially procedure-oriented operations.

Qualifications

High School diploma or GED required. Prefer two years of college or medical training.

Three years of work experience required in a similar service-oriented industry; five years of related experience preferred. Additional education may be substituted for up to one year of experience.

EPIC required after training.

Experience in a medical office setting strongly preferred.

Intermediate computer and proof reading skills required.

Knowledge of Microsoft Office applications required. Training will be provided for Hopkins clinical information systems, and proficiency must be achieved and maintained.

Knowledge of general medical terminology.

Knowledge of medical insurance coverage.

Demonstrated ability for self-direction, initiation, and handling of multiple tasks required.

Demonstrated ability to work independently and as part of a team required.

Demonstrated customer service skills required.

Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affinitive action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.