Sr Medical Office Coordinator (Oncology)

Johns Hopkins University; Lutherville (MD); On-site; USD 26,000 - 48,000; Full time

Job summary

Johns Hopkins University is seeking a Sr. Medical Office Coordinator to manage patient scheduling, pre-registration, and triage activities in the Medical Oncology department at Greenspring Station.

The role uses EPIC for access, entry, and editing of patient information, with emphasis on courteous, confidential service and efficient office operations. Responsibilities include coordinating high-volume clinics, resolving scheduling conflicts, assisting with insurance verifications, and guiding new

Qualifications

• High school diploma or GED is required.
• Three years of progressively responsible medical office experience.
• Additional education may substitute for one year of experience per the equivalency formula.

Responsibilities

• Schedule patients for labs, exams, procedures, and admissions using EPIC.
• Perform pre-registration and verify insurance information.
• Triage patient calls and determine if nurse or physician input is needed.
• Assist patients and families with documentation and patient care coordination.
• Maintain schedules, templates and communications for the primary providers.

Skills

Customer service

Scheduling

Telephone triage

Communication

Medical office experience

Education

High school diploma or GED

Tools

Epic

MyChart

RightFax

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

Under the general supervision of the administrative supervisor,we are seeking a Sr. Medical Office Coordinator whowill perform patient scheduling, pre-registration, telephone triageactivities, using Epic while offering friendly, courteous andconfidential assistance to every patient. They are responsible forthe day-to-day activities for Medical Oncology at Green SpringStation to ensure a smoothly functioning office and good patientrelations. Resolves patient problems and/or refers patients toappropriate resources. Serves as resource in team environment. Sr.MOC provides administrative support for medical matters on behalfof physicians, as well as general academic/general administrativesupport. Adapts to changes in technology and software to ensureefficient office practice. The candidate is also responsible for avariety of patient related activities and is required to have a good working knowledge of the Green Spring satellites clinicaloperation, patient care delivery model and referral services. Mayserve in lead capacity to orient, train, and direct new medicaloffice coordinators or other office staff.

Specific Duties & Responsibilities

• Coordinates Sr. MOC’s primary providers’ high volumepractice.
• Coordinates visits either within the department or betweenseveral departments.
• Schedules patients for laboratory tests, medical examinations,procedures and admissions. Resolves any schedule conflicts. Useselectronic health record (EPIC) to access, enter and edit patientinformation.
• Relays information to patients regarding preparation forlaboratory tests, examinations, and procedures. Assures all patientcorrespondence (consent, orders, history & physical, etc.) Istransmitted to correct areas in a timely manner to streamlinepatient processing, either by fax or scanning.
• Assists patients, patients’ families, referring physicians andthird party carriers to resolve patient related issues.
• Registers patients for clinical appointments using computerizeddatabase.
• Telephones and interviews patients and/or family members toobtain accurate pre-registration information and to confirmappointments.
• Communicate through Epic MyChart or prints and mailsdirections, maps, and department specific information topatients.
• Verifies and enters pre-registration and insurance informationinto the electronic health record (EPIC).
• Obtains and/or verifies patient’s demographic and insurancecoverage data by RTE, telephone or in person.
• Confirms appointments by Epic MyChart, telephone and/or mail.Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health careinsurers or managed care providers.
• Triage patient calls and medical issues. Answers patientmedical questions where appropriate and determines ifdirector/nurse response is required.
• Utilizes knowledge of practice and requirements of third partypayors to provide appropriate documentation to assureauthorization/certification for medical services.
• Demonstrates awareness of limitations of institutionalresources and seeks to maximize providers’ scheduling with thiscontext. Proactively seeks to schedule/reschedule patients toefficiently utilize resources (e.g. backfill to cover cancellationsor add urgent appointments).
• Assists patients or family members with completion of medicalinsurance and disability forms.
• Arranges or assists in arranging patient transportation.
• Maintains primary providers’ template, calendar, schedulesappointments and meeting rooms.
• Operates personal computer to access e-mail, electroniccalendars and other basic office support software.
• Discusses patients’ charges, if appropriate, with patientsand/or patients’ families.
• Collects time of service payments, issues receipts and preparescash settlement records.
• In the absence of the financial counselor, closes TOS paymentend of day in Epic.
• Manages incoming faxes through RightFax and delivers them tothe proper personnel.
• Responsible for special projects as assigned by the director oradministrator.

Scope of Responsibility

• Knows the formal and informal departmental goals, standards,policies and procedures which may include some familiarity of otherdepartments within the school/division.
• Is sensitive to the interrelationship of both people andfunctions within the department.

Decision Making

• Carries out duties and responsibilities with limitedsupervision.
• Makes decisions and establishes work priorities on essentiallyprocedure-oriented operations.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years progressively responsible medical officeexperience. Medical.
• Additional education may substitute for one year of requiredexperience to the extent permitted by the JHU equivalencyformula.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.65 - $34.75 HRLY ($56,160 targeted;Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon - Fri/8a - 5p
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM Onc Greenspring
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

Equal Opportunity Employer

EEO is the Law