Medical Office Concierge & Scheduling Specialist

OhioHealth; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth in Columbus, OH is seeking an organized Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort and satisfaction.

You will answer phones, schedule appointments in the EMR, verify insurance, collect co-pays, and assist with charting, filing, and various office tasks. The role requires good communication, strong computer skills, and a patient-friendly attitude, with opportunities to participate in meetings and ongoing training.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Proficient in data entry and computer systems.

Responsibilities

• Greets patients at arrival for appointments and completes new patient registrations.
• Handles insurance verification and collects co-pays or balances; updates information in EMR and billing systems.
• Obtains necessary paperwork and notifies clinical staff of patient arrival.
• Answers multi-line phone system and directs calls to appropriate staff.
• Provides general office support including faxing, forms, and record releases.
• Supports chart organization, scanning, and document tracking in EMR.
• Attends staff meetings and internal training sessions.

Skills

Phone etiquette

Customer service

Data entry

Communication

Education

High School Diploma or GED

Tools

EMR system

MS Office

Job description

OhioHealth in Columbus, OH is seeking an organized Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort and satisfaction.

You will answer phones, schedule appointments in the EMR, verify insurance, collect co-pays, and assist with charting, filing, and various office tasks. The role requires good communication, strong computer skills, and a patient-friendly attitude, with opportunities to participate in meetings and ongoing training.