Medical Office Concierge & Scheduling Lead

Socket.dev; Decatur (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Decatur Morgan Hospital is seeking an organized front desk/medical office receptionist to coordinate scheduling of patient office visits, procedures and tests. You will input patient demographic and insurance information to ensure smooth processing and billing, and provide clerical support for physicians and staff.

The role emphasizes excellent customer service, accurate data entry, insurance verification, handling calls, collecting co-pays, and maintaining appointment schedules.

Qualifications

• High school diploma or GED required.
• Prefer one year work experience in a medical office.
• Knowledge of medical terminology desirable.
• Word processing and computer experience desirable.

Responsibilities

• Greets patients and visitors promptly and courteously while obtaining needed information.
• Provides excellence in customer service and ensures patient needs are met.
• Responds to routine information requests and directs visitors to appropriate medical staff.
• Schedules and cancels appointments; obtains pre-certifications and referrals when necessary.
• Logs no-shows and reschedules patients as needed.
• Verifies insurance for procedures and makes referrals as needed.
• Enters/updates patient information in the system with accuracy.
• Answers calls, screens messages, and provides information.
• Collects co-pays and balances; completes end-of-day deposits per policy.
• Maintains physician and clinic schedules; updates for additions/cancellations.

Skills

Medical terminology

Customer service

Typing

Communication

Telephone etiquette

Education

High school diploma or GED

Tools

Word processing

Computer

Fax machine

Photocopier

Job description

Decatur Morgan Hospital is seeking an organized front desk/medical office receptionist to coordinate scheduling of patient office visits, procedures and tests. You will input patient demographic and insurance information to ensure smooth processing and billing, and provide clerical support for physicians and staff.

The role emphasizes excellent customer service, accurate data entry, insurance verification, handling calls, collecting co-pays, and maintaining appointment schedules.