Patient Experience Coordinator — Outpatient Front Office

MORGAN COUNTY GEORGIA HOSPITAL AUTHORITY; Madison (GA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health plans (3 options)

Wellness premium discounts

Dental Insurance

Life and AD&D Insurance

Disability Insurance

Retirement program

Paid Time Off

Tuition reimbursement

Fitness Center Discounts

Job summary

Morgan Medical Center in Morgan County, GA is seeking a Front Office Assistant to greet patients, manage registrations, verify insurance, schedule appointments, and maintain records, ensuring smooth outpatient operations. You will be the first point of contact, handling inquiries, supporting clinical staff, processing check-outs, co-pays, and billing questions, while upholding HIPAA and confidentiality.

Prerequisites include a high school diploma and experience in a medical office; strong

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic knowledge of medical terminology and healthcare administrative processes.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication, multi-tasking and interpersonal skills.

Responsibilities

• Greet and assist patients upon arrival, ensuring a positive and professional first impression.
• Register patients, verify insurance information, and update medical records.
• Schedule, reschedule, and confirm outpatient appointments using the center’s EHR.
• Answer calls, respond to inquiries, and direct to appropriate staff.
• Coordinate with clinical staff to manage patient flow and communicate changes.

Skills

Customer service

Scheduling

Phone etiquette

EHR systems

Medical terminology

Data entry

Insurance verification

Education

High school diploma

Medical Office Certification

Tools

Microsoft Office

EHR software

Job description

Morgan Medical Center in Morgan County, GA is seeking a Front Office Assistant to greet patients, manage registrations, verify insurance, schedule appointments, and maintain records, ensuring smooth outpatient operations. You will be the first point of contact, handling inquiries, supporting clinical staff, processing check-outs, co-pays, and billing questions, while upholding HIPAA and confidentiality.

Prerequisites include a high school diploma and experience in a medical office; strong