Medical Front Desk Concierge | Patient Services & Admin

DeKalb Health; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with generous match

Short/Long-term disability

Job summary

DeKalb Health is seeking a professional Medical Front Desk Representative to deliver excellent patient service in the outpatient setting. You will check in/out patients, verify insurance, collect co-pays, and support the clinical team while maintaining HIPAA standards.

Responsibilities include scheduling, phone triage, EHR data entry, and front desk operations. Prior experience in medical offices and EHR systems is preferred; bilingual abilities are a plus.

Qualifications

• High school diploma or GED required; related certification preferred.
• 1–2 years in a medical office, healthcare, or customer service setting preferred.
• Experience with EHR/practice management systems preferred.

Responsibilities

• Greet and check in patients professionally and timely.
• Verify and update patient demographics and insurance in the EHR.
• Collect co-pays, deductibles, and balances at time of service.
• Schedule, reschedule, and confirm appointments by phone, in person, or via patient portal.
• Answer multi-line phone system and route calls appropriately, take accurate messages.
• Scan and upload patient documents into the EHR.
• Check patients out, schedule follow-up appointments, and provide instructions.
• Maintain confidentiality and HIPAA compliance.

Skills

Medical terminology

HIPAA privacy

EHR software

Microsoft Office

Data entry

Customer service

Multitasking

Education

High school diploma or GED

Associate's degree or medical office certification

Tools

eClinicalWorks

Job description

DeKalb Health is seeking a professional Medical Front Desk Representative to deliver excellent patient service in the outpatient setting. You will check in/out patients, verify insurance, collect co-pays, and support the clinical team while maintaining HIPAA standards.

Responsibilities include scheduling, phone triage, EHR data entry, and front desk operations. Prior experience in medical offices and EHR systems is preferred; bilingual abilities are a plus.