Medical Office Concierge & Patient Experience Lead

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Columbia (SC); On-site; USD 27,586,000 - 28,971,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front-office operations for our Columbia, SC practice. You will greet patients, process check-ins/outs, handle calls, and support telehealth access while ensuring HIPAA compliance and high-quality service.

The role requires strong multitasking, excellent communication, and proficiency with MS Office and EMR systems. Benefits include medical/dental/vision and 401(k) with employer match.

Qualifications

• High School or equivalent required.
• 1+ years of healthcare operations or customer service experience preferred.
• Strong communication and HIPAA awareness.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Greet and check in/out patients courteously.
• Manage front desk activities and patient flow.
• Handle phone, email, and portal inquiries.
• Assist with telehealth access and scheduling.
• Confirm insurance eligibility and collect co-pays.
• Support clinicians with administrative tasks.

Skills

Multitasking

Customer service

HIPAA

MS Office

EMR systems

Communication

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front-office operations for our Columbia, SC practice. You will greet patients, process check-ins/outs, handle calls, and support telehealth access while ensuring HIPAA compliance and high-quality service.

The role requires strong multitasking, excellent communication, and proficiency with MS Office and EMR systems. Benefits include medical/dental/vision and 401(k) with employer match.