Medical Front Desk & Patient Experience Specialist

Lifestance-Health; South Carolina; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Short/Long-term Disability

Life Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Office Receptionist in Charleston, SC. The role covers front desk operations, patient check-in/out, telehealth assistance, and billing inquiries.

You will collaborate with clinicians to ensure a positive patient experience and smooth daily operations at the Ashley River Road location. The position requires strong multitasking, excellent communication, and proficiency with MS Office and EMR systems.

Qualifications

• High school diploma or equivalent required; associates/bachelor’s degree preferred.
• Experience in healthcare operations or front-desk/customer service is favorable.
• Proficient with MS Office and electronic medical records (EMR) systems.

Responsibilities

• Manage front office daily operations for the practice location.
• Greet and check in/out patients courteously.
• Assist with telehealth access and patient portal issues.
• Handle payments, co-pays, and basic billing inquiries.
• Coordinate with clinicians and staff to ensure smooth patient flow.
• Maintain organization of documents, envelopes, mail, and office equipment.

Skills

Multitask & prioritize

Communication skills

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor's preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is hiring a Medical Office Receptionist in Charleston, SC. The role covers front desk operations, patient check-in/out, telehealth assistance, and billing inquiries.

You will collaborate with clinicians to ensure a positive patient experience and smooth daily operations at the Ashley River Road location. The position requires strong multitasking, excellent communication, and proficiency with MS Office and EMR systems.