Medical Office Call & Scheduling Specialist

PIH Health; Downey (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

PIH Health is a nonprofit regional healthcare network seeking a staff member to answer all incoming telephone calls, schedule patient appointments, validate eligibility, and route calls to the appropriate employee or provider. The role supports the medical office team to troubleshoot issues and maintain positive relationships with patients, families, visitors, and coworkers.

The position emphasizes patient satisfaction and efficient office operations within PIH Health Downey and affiliated

Responsibilities

• Answers all incoming telephone calls
• Schedules patient appointments
• Validates eligibility
• Routes calls to appropriate employee or provider
• Takes messages as required
• Supports the medical office team to troubleshoot and resolve problems
• Maintains positive relationships with patients, family members, visitors, and fellow employees

Job description

PIH Health is a nonprofit regional healthcare network seeking a staff member to answer all incoming telephone calls, schedule patient appointments, validate eligibility, and route calls to the appropriate employee or provider. The role supports the medical office team to troubleshoot issues and maintain positive relationships with patients, families, visitors, and coworkers.

The position emphasizes patient satisfaction and efficient office operations within PIH Health Downey and affiliated