Enterprise Scheduling Registrar, IDS Call Center, Full Time

PIH Health Hospital; Whittier (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

PIH Health Hospital in Whittier, CA is seeking an Enterprise Scheduling Registrar to perform patient scheduling and pre-registration with accuracy and hospitality. The role supports management, troubleshoots issues, and participates in performance improvement initiatives to meet patient, physician, and organizational needs.

Required skills include critical thinking, effective communication, and strong customer service foundations; a high school diploma or GED is required.

Qualifications

• Successful completion of high school education or GED.
• Ability to maintain composure and balance multiple priorities in a fast-paced environment.

Responsibilities

• Handle patient scheduling and pre-registration tasks.
• Collaborate with management to troubleshoot issues.
• Engage in performance improvement activities as needed and serve as a communication facilitator.

Skills

Critical thinking

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Multitasking

Telephone etiquette

Bilingual

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Under the direction of IDS Call Center Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Bilingual preferred

Required Experience

Required:

• Successful completion of high school education or GED
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• 1 year customer service experience

Preferred:

• Minimum 1 year Healthcare or Call Center Experience
• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Medical Assistant
• Work experience in a Call Center setting

Address 12401 Washington Blvd.

Salary 23.00-32.09

Shift Days

Zip Code 90605