Front Office Representative II

PIH Health; Whittier (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

PIH Health Whittier Hospital is seeking a Front Office Representative II to support the Office Manager and Assistant Supervisor in maximizing front office efficiency and handling routine patient encounters. This role collaborates with the front office team to troubleshoot issues, maintain smooth patient flow, and foster a welcoming environment for patients, families, visitors and staff.

The ideal candidate will contribute to positive patient experiences and coordinate with clinical and

Responsibilities

• Maximize front office efficiency and support routine patient encounters.
• Troubleshoot and resolve problems with the front desk operations.
• Maintain positive relationships with patients, families, visitors and colleagues.

Job description

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters; works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.