Switchboard Operator

PIH Health; Downey (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

PIH Health is a nonprofit regional healthcare network seeking a staff member to answer all incoming telephone calls, schedule patient appointments, validate eligibility, and route calls to the appropriate employee or provider. The role supports the medical office team to troubleshoot issues and maintain positive relationships with patients, families, visitors, and coworkers.

The position emphasizes patient satisfaction and efficient office operations within PIH Health Downey and affiliated

Responsibilities

• Answers all incoming telephone calls
• Schedules patient appointments
• Validates eligibility
• Routes calls to appropriate employee or provider
• Takes messages as required
• Supports the medical office team to troubleshoot and resolve problems
• Maintains positive relationships with patients, family members, visitors, and fellow employees

Job description

Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.