Enterprise Scheduling Registrar, IDS Call Center, Full Time

PIH Health; Whittier (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

PIH Health is seeking an Enterprise Scheduling Registrar to manage patient scheduling and pre-registration under IDS Call Center Management. The role supports patient, physician, and organizational needs with hospitable service and accurate operations.

Collaboration with management to troubleshoot issues and participate in performance-improvement activities is expected. Work involves handling multiple priorities in a fast-paced environment, maintaining composure, and using Microsoft Office tools

Qualifications

• High school diploma or GED is required.
• 1 year of customer service experience.
• Bilingual preferred.

Skills

Critical thinking

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

De-escalation

English proficiency

Microsoft Office

Bilingual (preferred)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Under the direction of IDS Call Center Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Bilingual preferred

Required Experience

Required:

• Successful completion of high school education or GED
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• 1 year customer service experience

Preferred:

• Minimum 1 year Healthcare or Call Center Experience
• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Medical Assistant
• Work experience in a Call Center setting

Minimum Salary

$23.00