Medical Office Assistant: Scheduling & Patient Billing

Covenant HealthCare; Saginaw (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employer retirement match

Paid time off

Job summary

Covenant HealthCare in Saginaw, MI seeks a Clerical Medical Assistant to support physicians and APPs with patient scheduling, insurance verification, and co-pay collection. The role emphasizes confidentiality and HIPAA compliance, and requires excellent customer service and teamwork.

The candidate should have a high school diploma or MA training, plus basic computer and typing skills, with BLS within 6 months of hire. This is an onsite position offering comprehensive benefits.

Qualifications

• Excellent oral communication and interpersonal skills.
• Excellent organization, time management and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in stressful situations while maintaining compassion.
• Ability to work independently or as part of a team.
• Maintain patient confidentiality and HIPAA compliance.
• Knowledge of release of information standards.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for physicians and APPs.
• Collect co-payments and other applicable fees.
• Reconcile patient fees (cash, checks) for accuracy.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls per policy.
• Follow infection control protocols and safety guidelines.
• Adhere to HIPAA regulations and confidentiality.

Skills

Oral communication

Interpersonal skills

Organization

Time management

Attention to detail

Typing skills

Confidentiality

Education

High school diploma or equivalent

MA training program

Tools

Basic computer skills

Job description

Covenant HealthCare in Saginaw, MI seeks a Clerical Medical Assistant to support physicians and APPs with patient scheduling, insurance verification, and co-pay collection. The role emphasizes confidentiality and HIPAA compliance, and requires excellent customer service and teamwork.

The candidate should have a high school diploma or MA training, plus basic computer and typing skills, with BLS within 6 months of hire. This is an onsite position offering comprehensive benefits.