Medical Office Assistant: Patient Care & Scheduling

Heywood Healthcare Inc.; Ashburnham (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Heywood Healthcare is seeking a healthcare office administrator to support patient intake, appointment scheduling, and billing processes. You will verify insurance, process referrals, and manage daily deposits in a busy outpatient setting.

The role requires strong communication, reliability, and the ability to work flexible shifts, including some evenings and weekends as needed. Training and credentialing support are provided.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• General comfort with computers/technology and EMR systems.
• Knowledge of medical terminology preferred.
• Must be able to work flexible shifts, some evenings & weekends may be required.
• Reliable transportation to travel between locations is required.

Responsibilities

• Answer phones and schedule in-office appointments.
• Verify patient information and document in EMR.
• Process referrals and prior authorizations as needed.
• Collect copays and payments and reconcile daily deposits.
• Verify insurance coverage and eligibility before visits.
• Process incoming faxes and daily mail, and manage workflows.
• Provide coverage at other locations within the Heywood Medical Group.

Skills

Written communication

Verbal communication

Customer service

Prioritization

Computers/EMR

Medical terminology

Flexible shifts

Reliable transportation

Education

High School diploma or equivalent

Job description

Heywood Healthcare is seeking a healthcare office administrator to support patient intake, appointment scheduling, and billing processes. You will verify insurance, process referrals, and manage daily deposits in a busy outpatient setting.

The role requires strong communication, reliability, and the ability to work flexible shifts, including some evenings and weekends as needed. Training and credentialing support are provided.