Patient Services Specialist - Medical Office

Heywood Medical Group; Ashburnham (MA); Sur place; USD 25 000 - 40 000; Plein temps

Résumé du poste

Heywood Medical Group is seeking a Medical Office Assistant to support front desk operations. You will answer phones, verify insurance, schedule outpatient appointments, process referrals, and handle daily deposits. The role requires attention to detail and strong customer service in a busy healthcare setting.

Responsibilities include EMR documentation, patient check-in, and coordination of visits across locations as needed. Flexible shifts, including some evenings and weekends, may be required.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• General comfort with computers/technology and ability to learn programs as needed.
• Knowledge of Electronic Medical Records preferred.

Responsabilités

• Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately.
• Collects copays/payments, maintains records and reconciles daily deposits.
• Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible.
• Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required.
• Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.

Connaissances

Customer service

Communication skills

Prioritization

Computer skills

Flexibility

Teamwork

Formation

High School diploma or equivalent

Outils

Electronic Medical Records (EMR) systems

Description du poste

Heywood Medical Group is seeking a Medical Office Assistant to support front desk operations. You will answer phones, verify insurance, schedule outpatient appointments, process referrals, and handle daily deposits. The role requires attention to detail and strong customer service in a busy healthcare setting.

Responsibilities include EMR documentation, patient check-in, and coordination of visits across locations as needed. Flexible shifts, including some evenings and weekends, may be required.