Medical Office Assistant - Patient Services & Scheduling

Heywood Medical Group; Gardner (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Heywood Medical Group in Gardner, MA is seeking a Per Diem Medical Office Assistant to support front-desk operations, greet and assist patients, verify insurance, and schedule visits in our EMR system. The role requires accuracy, empathy and professional communication in a fast-paced office setting.

You will collect copays, process deposits, and coordinate referrals while providing friendly service. Flexibility to cover multiple locations is required.

Qualifications

• High school diploma or equivalent is required.
• One year of medical office experience preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks and work efficiently with minimal supervision.
• General comfort with computers; familiarity with EMR and word processing.

Responsibilities

• Answers phones, schedules appointments, and verifies patient information.
• Verifies insurance coverage and eligibility and processes referrals as needed.
• Collects copays and payments and reconciles daily deposits.
• Maintains EMR records and documents; handles faxes and mail.
• Processes and coordinates outpatient services and patient scheduling.
• Provides coverage at other Heywood Medical Group locations as required.

Skills

Communication skills

Customer service

Task prioritization

Computers / IT

Medical terminology

Education

High School diploma or equivalent

Tools

EMR software

Job description

Heywood Medical Group in Gardner, MA is seeking a Per Diem Medical Office Assistant to support front-desk operations, greet and assist patients, verify insurance, and schedule visits in our EMR system. The role requires accuracy, empathy and professional communication in a fast-paced office setting.

You will collect copays, process deposits, and coordinate referrals while providing friendly service. Flexibility to cover multiple locations is required.