Surgical Scheduler & Office Assistant II

Heywood Healthcare Inc.; Gardner (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Heywood Healthcare Inc. is seeking an Office Assistant II/Surgical Scheduler. This role focuses on scheduling surgeries, managing referrals, and authorizations while supporting office operations in a fast-paced medical environment.

The incumbent will coordinate between providers, patients, and facilities, ensuring timely appointments, accurate documentation, and clear communication. Strong organizational skills and EMR proficiency are essential for success.

Qualifications

• Excellent written and verbal communication skills.
• Customer service oriented with strong interpersonal abilities.
• Ability to prioritize tasks in a busy office environment.
• Comfort with computers and EMR software; basic data entry.
• Knowledge of medical terminology helpful; experience in medical offices.
• Flexible shifts including some evenings/weekends may be required.
• Reliable transportation to travel between locations as needed.

Responsibilities

• Answers phones, schedules appointments, takes messages and routes as needed.
• Handles clinical inbox tasks, referrals, and medical record duties efficiently.
• Manages workflow dashboards, reschedules appointments, and tracks no-shows.
• Registers patients, verifies information, and handles check-in/out processes.
• Collects payments and reconciles deposits; ensures accurate records.
• Verifies insurance coverage and eligibility prior to visits.

Skills

Communication skills

Customer service

Task prioritization

Computer literacy

EMR knowledge

Medical terminology

Flexible shifts

Reliable transportation

Education

High School diploma

Tools

EMR systems

Job description

Heywood Healthcare Inc. is seeking an Office Assistant II/Surgical Scheduler. This role focuses on scheduling surgeries, managing referrals, and authorizations while supporting office operations in a fast-paced medical environment.

The incumbent will coordinate between providers, patients, and facilities, ensuring timely appointments, accurate documentation, and clear communication. Strong organizational skills and EMR proficiency are essential for success.