Medical Office Assistant (Patient Care Coordinator)

Socket.dev; Austin (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

FSA

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

Beltone is seeking a Patient Care Coordinator in North Austin, TX to manage front-office operations, schedule appointments, verify insurance, and generate administrative reports. You will ensure high-quality customer service in a professional setting while handling invoices, deposits, and supplies.

The role emphasizes organization, English communication, and proficiency in MS Office, with a typical Monday–Friday day schedule and steady bonus opportunities.

Qualifications

• High School diploma or equivalent is required.
• Two years medical or general office experience preferred.
• Two years customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must be able to sit at a desk for 70-90% of the workday.

Responsibilities

• Greet visitors and answer multi-line calls, scheduling appointments.
• Verify insurance eligibility and benefits through carriers.
• Process administrative and financial reports, invoices, and deposits.
• Maintain patient files and HIPAA-compliant records.
• Deliver excellent customer service in a professional atmosphere.
• Prepare reports for the clinic and corporate office.

Skills

Customer service

Multitasking

English communication

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Office

Job description

Job Details

Job Details: Job Location: North Austin, TX - Austin, TX, Position Type: Full Time, Salary Range: $15.00 - $17.00Hourly, Job Shift: Day, Medical Office Assistant (Patient Care Coordinator) North Austin, TX 78731 Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities! Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!) For over 80 years, Beltone has been “Helping the World Hear Better\" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.

Primary Function

Primary Function The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Schedules follow-up appointments.
• Ensures quality customer service.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients to generate business (no cold-calling).
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative duties.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must have proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.

Compensation & Benefits

Starting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus Opportunities Full-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!)

• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More
• 401(k) Plan
• Earned Paid Time Off
• Paid Holidays