Medical Office Assistant (Patient Care Coordinator)

G4 Hearing Inc; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, Vision, Dental

Life Insurance

Short-Term & Long-Term Disability

FSA

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

Beltone in Houston, TX is seeking a Medical Office Assistant (Patient Care Coordinator) to professionally manage the patient process at the front desk. You will answer calls, schedule appointments, verify insurance, and generate invoices in a patient-centered environment.

The role emphasizes excellent customer service, accuracy in HIPAA-compliant records, and strong MS Office skills. Typical hours are Monday–Friday, 9:00 AM–5:00 PM, with a monthly bonus opportunity and comprehensive benefits.

Qualifications

• High School diploma or equivalent is required.
• Two years medical or general office experience preferred.
• Two years customer service experience preferred.
• Must be proficient in MS Office and have good computer skills.
• Ability to sit at a desk for most of the workday in a general office environment.

Responsibilities

• Greet all visitors and answer multi-line telephone lines.
• Schedule appointments and arrange visits with Hearing Care Professionals.
• Verify patients' insurance eligibility and benefits.
• Maintain patient files and HIPAA-compliant records.
• Prepare reports for clinic and corporate offices and manage deposits and billing.

Skills

Customer service

Multitasking

Organization

Education

High School diploma

Tools

MS Office

Job description

Medical Office Assistant (Patient Care Coordinator)Houston, TX 77079Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities!Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)For over 80 years, Beltone has been “Helping the World Hear Better\" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.Primary FunctionThe Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.ResponsibilitiesGreet all visitors.Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.Schedules follow-up appointments.Ensures quality customer service.Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.Verify patients' insurance eligibility and benefits through all insurance carriers.Collects and distributes mail, messages, and reports to the appropriate staff members.Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.Respects patients by recognizing their rights and maintaining confidentiality.Makes phone calls to existing patients to generate business (no cold-calling).Prepare and generate reports for the clinic and corporate office.Maintain the cleanliness of the office.Perform a variety of additional administrative duties.All other duties as assigned.Qualifications & RequirementsHigh School diploma or equivalent is required.Two (2) years previous medical or general office experience preferred.Two (2) years previous customer service experience preferred.Must be well organized and able to multitask efficiently.Must have the ability to communicate effectively in English.Must be proficient in MS Office and have good computer skills.Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.Compensation & BenefitsStarting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus OpportunitiesFull-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!)Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More401(k) PlanEarned Paid Time OffPaid Holidays