Medical Office Assistant (Patient Care Coordinator)

G4 Hearing Inc; Austin (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) Plan

Paid Time Off

Paid Holidays

FSA

Job summary

Beltone is seeking a proactive Medical Office Assistant (Patient Care Coordinator) in North Austin, TX 78731. The role handles front-office administration, appointment scheduling, and patient communications to deliver excellent service.

Responsibilities include answering calls, verifying insurance, invoicing, and maintaining patient records with HIPAA compliance. No nights or weekends; 9:00 AM–5:00 PM; starting wage $15.00–$17.00/hour with monthly bonus opportunities.

Qualifications

• High School diploma or equivalent required.
• Two years medical or general office experience preferred.
• Two years customer service experience preferred.
• Ability to communicate effectively in English and proficient in MS Office.

Responsibilities

• Greet visitors and answer multi-line phone; schedule appointments for Hearing Care Professional.
• Direct callers and record details of inquiries and referrals.
• Schedule follow-ups and ensure high-quality customer service.
• Verify patients' insurance eligibility and benefits with carriers.
• Maintain patient files and HIPAA-compliant databases; ensure data accuracy.
• Prepare and generate clinic and corporate reports; manage invoices and billing.
• Maintain office cleanliness and perform additional administrative duties as assigned.

Skills

Communication

Multitasking

English proficiency

Education

High School Diploma

Tools

MS Office

Job description

Medical Office Assistant (Patient Care Coordinator)North Austin, TX 78731Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities!Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)For over 80 years, Beltone has been “Helping the World Hear Better\" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.Primary FunctionThe Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.ResponsibilitiesGreet all visitors.Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.Schedules follow-up appointments.Ensures quality customer service.Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.Verify patients' insurance eligibility and benefits through all insurance carriers.Collects and distributes mail, messages, and reports to the appropriate staff members.Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.Respects patients by recognizing their rights and maintaining confidentiality.Makes phone calls to existing patients to generate business (no cold-calling).Prepare and generate reports for the clinic and corporate office.Maintain the cleanliness of the office.Perform a variety of additional administrative duties.All other duties as assigned.Qualifications & RequirementsHigh School diploma or equivalent is required.Two (2) years previous medical or general office experience preferred.Two (2) years previous customer service experience preferred.Must be well organized and able to multitask efficiently.Must have the ability to communicate effectively in English.Must be proficient in MS Office and have good computer skills.Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.Compensation & BenefitsStarting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus OpportunitiesFull-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!)Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More401(k) PlanEarned Paid Time OffPaid Holidays