Medical Office Assistant (Patient Care Coordinator)

Socket.dev; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Monthly Bonus Opportunities

Health

Vision

Dental

Life Insurance

Short-Term & Long-Term Disability

FSA and More

401(k) Plan

Earned Paid Time Off

Paid Holidays

Job summary

Beltone is seeking a Medical Office Assistant (Patient Care Coordinator) in Houston, TX. You will professionally manage front-office tasks including answering calls, scheduling appointments, processing insurance verifications, creating invoices, and ordering equipment and supplies.

The role emphasizes excellent customer service in a professional atmosphere. The position is full-time with a day shift, Monday–Friday, 9:00 AM–5:00 PM, offering starting pay of $15.00-$17.00 per hour plus monthly

Qualifications

• High School diploma or equivalent required.
• Two years medical or general office experience preferred.
• Proficient in MS Office and strong computer skills.
• Ability to communicate effectively in English.
• Ability to sit at a desk 70-90% of the workday.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Schedules follow-up appointments.
• Ensures quality customer service.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients to generate business (no cold-calling).
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative duties.
• All other duties as assigned.

Skills

Customer service

MS Office

English communication

Organized multitask

Desk-based work

Education

High School diploma or equivalent

Tools

MS Office

Job description

Job Details: Job Location: Memorial, HTX - Houston, TX, Position Type: Full Time, Salary Range: $15.00 - $17.00Hourly, Job Shift: Day, Medical Office Assistant (Patient Care Coordinator) Houston, TX 77079 Starting at $15.00-$17.00/Hour (based on experience) plus Monthly Bonus Opportunities! Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!) For over 80 years, Beltone has been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Schedules follow-up appointments.
• Ensures quality customer service.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients to generate business (no cold-calling).
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative duties.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.

Compensation & Benefits

• Starting at $15.00-$17.00/hour (based on experience) PLUS Monthly Bonus Opportunities
• Full-time (40 hours/week)
• Monday-Friday, 9am-5pm (No evenings or weekends!)
• Health
• Vision
• Dental
• Life Insurance
• Short-Term & Long-Term Disability
• FSA and More
• 401(k) Plan
• Earned Paid Time Off
• Paid Holidays