Patient Care Coordinator

Kids for the Future; Klamath Falls (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical, Dental, Vision Benefits

401(k) with Company Match

Company-Paid Life Insurance

Ongoing Training and Development

Monthly Bonus Opportunities

Job summary

Beltone Hearing Care Center in Oregon seeks a Patient Care Coordinator to be the first point of contact for patients and to ensure a welcoming, organized, and compassionate clinic experience. The role emphasizes excellent customer service, appointment scheduling, and front desk operations within a healthcare setting.

Primary duties include handling phone calls, scheduling, insurance verification, payments, and maintaining patient records, while supporting clinic efficiency and local outreach.

Qualifications

• Ability to welcome patients and provide exceptional customer service.
• Strong communication and relationship-building skills.
• Ability to multitask effectively in a busy environment.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer incoming calls and schedule appointments.
• Confirm appointments and conduct patient follow-up calls.
• Coordinate provider schedules and support clinic operations.
• Verify insurance benefits and process paperwork.
• Check patients in/out and collect payments.
• Maintain patient records and documentation.
• Manage inventory and hearing aid orders/repairs/deliveries.
• Support local marketing and patient retention activities.
• Ensure the office is organized and patient-ready daily.

Skills

Empathy

Communication

Multitasking

Outbound calling

Attention to detail

Learning mindset

Team oriented

Tools

Data entry

Computer skills

Job description

• Base Pay $19.00 - $22.00 / Hour
• Other Compensation Monthly Bonus Opportunities
• Job Category Healthcare, Front Desk, Office Reception
• Employee Type Full Time

Contact information

• Name Kyle Fiore
• Phone [phone]

Help Others Hear More Clearly. Build a Career That Makes a Difference.

At Beltone Hearing Care Center, we believe better hearing leads to better living. As our Patient Care Coordinator (PCC), you'll be the first point of contact for our patients and play a critical role in creating a welcoming, organized, and compassionate experience for every individual who walks through our doors.

If you enjoy helping people, thrive in a customer-focused environment, and want to be part of a team that changes lives through better hearing, we'd love to meet you.

What You'll Do

• Welcome patients and create a positive first impression
• Answer incoming calls and schedule appointments
• Confirm appointments and conduct patient follow-up calls
• Coordinate provider schedules and support efficient clinic operations
• Verify insurance benefits and process patient paperwork
• Check patients in and out and collect payments
• Maintain patient records and office documentation
• Manage inventory and track hearing aid orders, repairs, and deliveries
• Support local marketing initiatives, community outreach, and patient retention activities
• Ensure the office is organized, professional, and patient-ready each day

What Makes You Successful

• Passion for helping people and delivering exceptional customer service
• Strong communication and relationship-building skills
• Ability to multitask and stay organized in a busy environment
• Comfortable making outbound calls and speaking with patients
• Detail-oriented with strong follow-through
• Positive attitude and willingness to learn
• Reliable, professional, and team-oriented

Preferred Experience

• 10+ years of front desk, reception, scheduling, or administrative experience
• Medical, dental, vision, chiropractic, hearing healthcare, or other healthcare office experience preferred
• Experience with insurance verification and patient scheduling a plus
• Must have strong computer and data entry skills

Why Join Us?

• Monday through Friday schedule
• Paid Holidays
• Paid Time Off
• Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Company-Paid Life Insurance
• Ongoing Training and Development
• Monthly Bonus Opportunities
• Opportunity to make a meaningful impact in patients' lives every day

Compensation

$19.00 - $22.00 per hour + Monthly Bonus Opportunity

Compensation is based on experience, skills, and qualifications.

Join a team that improves lives, builds lasting relationships, and helps patients reconnect to the people and moments that matter most.