Medical Office Assistant - Patient Care & Admin Support

Paylocity; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University Clinical Health is seeking a Medical Office Assistant (MOA) to perform a combination of administrative and clinical tasks within the clinic, supporting providers and patients with care management, organization, and communication.

In this full-time role, you will handle check-in, scheduling, medical records, charge entry, payments, and billing compliance using NextGen PM, while ensuring accuracy, confidentiality, and excellent patient service.

Qualifications

• High School diploma or equivalent.
• 1–2 years of work experience in a medical office setting.
• Typing 25 words per minute with 90% accuracy.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and HIPAA compliance.
• Knowledge of medical terminology and billing systems.

Responsibilities

• Check-in patients: verify demographics, collect co-pays, obtain history.
• Schedule appointments from calls and reminders.
• Maintain and index electronic medical records.
• Process charges and resolve charge-entry issues.
• Post payments using NextGen PM system.
• Handle correspondence, mail, and translation services.
• Ensure patient satisfaction and HIPAA compliance.
• Answer and direct incoming calls; assist patients with questions.

Skills

Interpersonal communication

Telephone etiquette

Multitasking

Attention to detail

Confidentiality

Medical terminology

Typing 25 wpm

Education

High School diploma or equivalent

Job description

University Clinical Health is seeking a Medical Office Assistant (MOA) to perform a combination of administrative and clinical tasks within the clinic, supporting providers and patients with care management, organization, and communication.

In this full-time role, you will handle check-in, scheduling, medical records, charge entry, payments, and billing compliance using NextGen PM, while ensuring accuracy, confidentiality, and excellent patient service.