Medical Office Administrator & Patient Care Coordinator

University-Clinical-Health; Brookfield (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

University Clinical Health (UCH) is seeking a Medical Office Assistant (MOA) to support providers and patients in a busy clinic. The MOA will handle administrative and clinical tasks, including check-in, scheduling, records management, and billing support.

Ideal candidates have a High School diploma and 1–2 years of medical office experience, with strong communication, confidentiality, and accuracy in data handling. The role emphasizes patient service and adherence to HIPAA guidelines.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of work experience in a medical office setting required.
• Excellent interpersonal and communication skills are essential.
• Strong telephone etiquette and patient-facing professionalism.
• Ability to prioritize, multitask, and manage time effectively.
• Attention to detail is critical for accurate data entry and billing.
• Maintain confidentiality in handling patient information.
• Knowledge of medical terminology and billing systems preferred.
• Typing speed of 25 words per minute with high accuracy.

Responsibilities

• Check-in patients, verify benefits, collect co-pays, and update demographic info.
• Schedule patient appointments from calls and reminders.
• Create and maintain electronic charts; scan and index records.
• Enter charges and resolve registration or billing edits.
• Post payments using NextGen PM system.
• Prepare letters for no-shows and cancellations; manage mail and dictation.
• Assist with patient communication and basic inquiries by phone.
• Ensure compliance with Billing and HIPAA regulations.

Skills

Interpersonal & communication skills

Telephone etiquette

Prioritization & multitasking

Attention to detail

Confidentiality

Medical terminology

Medical billing system knowledge

Typing speed 25 wpm

Education

High School diploma or equivalent

1–2 years medical office experience

Tools

NextGen PM system

Job description

University Clinical Health (UCH) is seeking a Medical Office Assistant (MOA) to support providers and patients in a busy clinic. The MOA will handle administrative and clinical tasks, including check-in, scheduling, records management, and billing support.

Ideal candidates have a High School diploma and 1–2 years of medical office experience, with strong communication, confidentiality, and accuracy in data handling. The role emphasizes patient service and adherence to HIPAA guidelines.