Medical Office Assistant: Patient Care & Admin Pro

University Clinical Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

University Clinical Health is seeking a Medical Office Assistant (MOA) to support providers in a busy clinic setting. You will perform a mix of administrative and clinical tasks to aid patient care management, organization, and communication.

Key duties include check-in, scheduling, medical records, charge entry, payment posting, and HIPAA/Billing compliance, with focus on accuracy, confidentiality, and patient satisfaction.

Qualifications

• Effective interpersonal and communication skills required.
• Excellent telephone etiquette.
• Ability to prioritize and multi-task.
• Exceptional attention to detail.
• Ability to maintain confidentiality.
• Committed to supporting UCH’s standard to medical excellence.
• Knowledge of medical terminology preferred /skills using medical billing system.
• Typing skills of 25 words per minute with 90% accuracy.

Responsibilities

• Check-in patients by greeting, verify coverage, update demographics, collect balances.
• Schedule patients from calls and reminder lists.
• Create and maintain electronic charts; scan and index records.
• Enter charges accurately and resolve entry edits.
• Post payments using NextGen PM system.
• Generate intake/outgoing letters and coordinate translations as needed.
• Maintain HIPAA compliance and protect patient information.
• Support telephone triage and follow-up communications.

Skills

Interpersonal & communication skills

Telephone etiquette

Prioritization & multitasking

Attention to detail

Confidentiality

Commitment to medical excellence

Medical terminology

Typing 25 wpm

Education

High School diploma or equivalent

1-2 years medical office experience

Job description

University Clinical Health is seeking a Medical Office Assistant (MOA) to support providers in a busy clinic setting. You will perform a mix of administrative and clinical tasks to aid patient care management, organization, and communication.

Key duties include check-in, scheduling, medical records, charge entry, payment posting, and HIPAA/Billing compliance, with focus on accuracy, confidentiality, and patient satisfaction.